Easley

May 9, 2001

Roger,

We would like to take this opportunity to tell you how pleased Janine and I are with the home you built for us. Even though we saw it happening, it is hard to believe it is the same location as the old house. Your design ideas, some of which we didn’t agree with when first presented, have proven to be right on. You were receptive to all our ideas, but at the same time would voice your opinion as well. If our ideas were workable and made sense, then you would find a way to accommodate them. If not, then we would listen to you and in making the final decision we learned to trust your judgment over our own.

When you first presented the schedule, we were quite surprised that you felt it would take 6 to 7 months. During the course of the construction, we became aware of all the work that was required. When you were finished we were amazed that it all went back together and looked wonderful. Even with the surprises we encountered during the remodel, you kept the project on schedule and completed it in 7 months. This reliability was exhibited through the entire project. You always did what you said you would do, when you said you would do it. When an unexpected problem was encountered, like an abandoned septic tank under the den, you found a fair and expedient solution. This ethical behavior was consistent in how you handled any unexpected additional costs that were incurred.

We may have been able to get a cheaper job, but not at the level of quality and value that we are now enjoying. We started and own an 18-year electrical contracting business, so we can spot shortcuts and we recognize quality. This is a home we will live in for a number of years and we do not regret a single dollar that we spent with you. We can see and are enjoying the money that was invested in this home. If we had wanted a house, then anyone could have put up the walls; you built us our home.

Please feel free to give anyone this letter or arrange a visit. We love showing off the place and the unique touches that we worked on together.

Jay and Janine Easley

9960-B Glenoaks Bl.
Sun Valley, CA 91352
CA Lic. 448238
voice (818) 767-5668
fax (818) 767-5774
www.systemsautomated.com